DEPOSIT POLICY CHANGES - THIS POLICY IS EFFECTIVE IMMEDIATELY
A SINGLE FAMILY RESIDENTIAL CUSTOMER WHOSE SERVICE IS DISCONNECTED DUE TO NON-PAYMENT, VIOLATION OF THE DISTRICT’S RULES, OR ANY OTHER REASON OTHER THAN THE CUSTOMER’S REQUEST WIILL BE REQUIRED TO DEPOSIT AN ADDITIONAL SECURITY DEPOSIT OF $100 FOR EACH DISCONNECTION, UP TO A MAXIMUM DEPOSIT OF $550 FOR HOMEOWNERS AND $600 FOR RENTERS.
Water and Wastewater is provided to the district by the City of Austin
through the North Austin Municipal Utility District No. 1
The Water Quality Report, also called the Consumer Confidence Report (CCR) is published by July 1st of each year for the previous year, so it always appears to be outdated, but is in fact the most current report available. The CCR is mandated by the E.P.A.
How to establish service? Service must be established in person at:
Crossroads Utility Services Company, Inc.
2601 Forest Creek Drive
Round Rock, TX 78665-1232
Phone: 512-246-1400 Fax: 512-246-1900
You may download the Service Application to fill out and bring to Crossroads with you.
Water Wastewater and Trash Collection Services Monthly Charges
Residential Commercial Water Base Fee $8.00 for first 1,000 gallons
then $4.30/1,000 gallons
Based on Meter size
Sewer Base Fee $8.00 for first 1000 gallons
then $6.30/1,000 gallons
$12 per connection
Garbage Collection $18.00/month Tap Fees $400 each Water and Sewer
Delinquent Account Policy
Delinquent Accounts will be handled in the following manner.
1. Bills are mailed out to residents around the 1st of the month.
2. Payments are due back into Crossroads Utility Services Company offices by the 20th of the month.
3. Pursuant to the District's Rate Order, "if a bill remains delinquent for 15 days water service shall be discontinued".
4. If a resident’s water service is administratively disconnected for non-payment, his/her deposit must be established at the maximum amount required by the current rate order as set forth by the District’s Board of Directors.
* Water service does not physically have to be disconnected. If payment is not in the District’s office on the date as set forth in the delinquent letter, the service is “administratively” disconnected.
Please be aware that this procedure is different from in the past in that it does not allow delinquent bills to be in arrears for 2 months.
Information on Winter Wastewater Averaging
Winter Wastewater Averaging Dates Mid-November - Mid-February
Actual dates will be November 14, 2012 to February 15, 2013 and will be printed on the water bills. The District's Rate Order states that bills for sewer service shall be computed (1) on the basis of the average amount of water used by the customer during the winter season based upon the average of the monthly readings of the customer's water meter for the preceding December, January and February billing periods or (2) on the basis of the customer's current monthly water bill, whichever is less.
If a residential customer does not have a history of water usage during the preceding December, January and February billing periods, the customer's monthly sewer bill shall be calculated based upon (1) the customer's current monthly water usage or (2) on the basis of 10,000 gallons water usage per month, whichever is less.
Winter months are used to calculate the sewer averaging because historically customers use less water this time of year.
If the averaging months are unusually warm, and the majority of residents use larger than normal amounts of water the Board may elect to drop the highest month's usage.
Any resident filling a pool during the averaging months will be allowed to subtract the water used from the usage of the month the water was used. Requests for this must be made in writing to Gary Spoonts, c/o North Austin MUD #1, 2601 Forest Creek Dr, Round Rock, TX 78641-1232.
Any resident with a house line leak during the averaging months may request a reduction in sewer usage. This also must be in writing and have documentation as to the leak and work accomplished to repair the problem.
Gary Spoonts, Crossroads Utility Service, District Manager for North Austin MUD #1
|Notice: NAMUD1 accepts Visa/MC for payment of water utility bills and deposits. These payments must be made to Crossroads Utility Services Company, Inc. via phone or in person.|
Billing questions? Contact Crossroads Utility Services at Customer Service Department - (512) 246-1400
Natural Gas Service-
Gas Service is provided by Texas Gas Service
Contact at 1-800-700-2443 to establish service
Gas Related Emergency Number - 1-800-959-5325
Telephone Service -
Telephone service is provided by Southwestern Bell.
Contact at 1-800-464-7928 to establish service.
Billing Questions - 1-800-585-7928
Repair Services - 1-800-246-8464
Cable Service -
Time Warner Cable - Austin
Contact (512) 485-5555
Electric Service is provided by City of Austin Electric.
Contact at 494-9400 to establish Service
Electric Power Outage Number - 322-9100
Street Light Malfunction - 505-7617 or report by email at: firstname.lastname@example.org
Police Protection-Police protection is provided by Williamson and Travis County Sheriff patrols. In addition to standard patrols, the District also contracts with the respective Sheriff’s departments for supplemental patrols throughout the district with particular emphasis on the parks and major intersections.
Williamson County Sheriff DepartmentEmergency Number - 9-1-1 Administrative Number: 930-4300
Crime Stoppers: 1-800-253-STOP
Travis County Sheriff DepartmentEmergency Number - 9-1-1 Administrative Number: 473-9285
Crime Stoppers: 1-800-253-STOP
Emergency Number - 9-1-1
Administrative Number: 258-1038
Emergency Medical Services (EMS) -
EMS is provided by Williamson County EMS, Advance Life Support Units are stationed only 2-3 miles from the District.
Emergency Number - 9-1-1
Administrative Number: 943-1264
Much of the District is within Williamson County's Precinct One. The Precinct One office is located at:
Lisa Birkman, Commissioner
211 Commerce Cove Round Rock, TX 78664 512-248-3238
A portion of the District is in Travis County's Precinct Two. The Precinct Two office is located at:
Sarah Eckhardt, Commissioner
314 West 11th St. Austin, TX 78701 512-473-9111