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North Austin MUD No. 1
We provide water, sewage, drainage, and waste services within the MUD boundaries.
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North Austin MUD No. 1 General Manager Update:
North Austin MUD No. 1 would like to share an update regarding the District’s General Manager role.
First and foremost, Crossroads Utility Services remains the District’s management company. This change reflects only a transition in the individual serving in the General Manager position — not a change in service, support, or operations.
After nine years of dedicated service, Andrew Hunt has stepped away from the General Manager role. The District extends its sincere gratitude to Andrew for his years of leadership, commitment, and the lasting impact he made in helping North Austin MUD No. 1 grow into the strong, well-supported community it is today. His efforts, along with the continued support of Crossroads, have played a critical role in the District’s success.
The District is pleased to welcome Makenzi Scales as the new General Manager. Makenzi brings more than 10 years of experience in the water and wastewater utility industry, including direct experience in general management roles. She is committed to maintaining continuity, transparency, and the high level of service residents expect.
North Austin MUD No. 1 looks forward to this next chapter and appreciates the community’s continued trust and support.
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North Austin MUD No. 1 Deed Restriction Compliance Update:
North Austin MUD No. 1 is pleased to share that we have partnered with a new deed restriction compliance company to support our community standards.
Effective immediately, Michael Cuff with Cuff Compliance will be providing deed restriction compliance services for the District. This partnership supports a fair, consistent, and professional approach to enforcement while helping preserve property values and neighborhood quality.
Michael shared the following message with our residents:
“I have been an Austin neighbor since 2013 who takes pride in helping our community and city. I strive to be fair, reasonable, and to operate by the book, and I look forward to helping residents understand and meet community expectations.”
Please note: this change does not affect how deed restriction concerns are reported, nor does it change the District’s resident-reporting–based approach to deed restriction enforcement. All reporting procedures remain the same and can be found on the District’s website under Community Rules & Resources → Deed Restrictions.
We appreciate your continued cooperation and commitment to keeping North Austin MUD No. 1 a great place to live.
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NOTICE: OUT-OF-DISTRICT SEWER OVERFLOW IMPACTING RATTAN CREEK
The District is aware of an out-of-district sewer overflow that has impacted a portion of Rattan Creek.
The overflow originated outside of District boundaries in facilities not owned or operated by the District. While the source is outside the District’s responsibility, we are monitoring the situation due to downstream impacts within the area.
The District’s General Manager has reported the incident to the Texas Commission on Environmental Quality (TCEQ) and has coordinated with the appropriate agencies. Austin Water has confirmed that a crew has been assigned to investigate the source and conduct cleanup activities, including the affected areas of Rattan Creek.
For reference, the attached map outlines the area of the creek impacted. As a precaution, and out of an abundance of caution, the District will be collecting water samples in the affected area. Sample results typically take several days, and updates will be provided as information becomes available.
At this time, based on the location and severity of the overflow, the primary potential risk would be associated with direct contact with creek water within the impacted area shown on the map. Residents are advised to avoid contact with Rattan Creek water in the highlighted area, including wading, allowing pets to enter the water, or other recreational activities, until sampling and cleanup efforts are complete.
The District will continue to monitor the situation and coordinate with all appropriate agencies. We appreciate residents who promptly reported this matter and helped ensure it was addressed quickly.
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SOLID WASTE SERVICES UPDATED 1/27/2026 @ 2:29 PM: TDS has been able to collect a portion of the trash carts - If your’s hasnt been collected yet, please leave it at the curb. TDS will be back out tomorrow to continue trash collection, as well as recycling.
1/27/2026 @ 8:01 AM:
TDS will be running routes today, but some may be significantly delayed due to the road conditions. They have asked all residents to leave carts at the curb until they are collected.
Previously TDS communicated using the Waste Wizard app for updates, and it was quickly noticed by residents in NAM1 that it did not provide updates on the delays. TDS had apologized, as they are still working to get that portion of the app up and running. For now they have asked residents to check the TDS website (the green banner specifically) to get more current and timely updates.
SOLID WASTE SERVICES UPDATE:
Due to the sustained inclement weather across Central Texas, our trash collection day has been moved to TUESDAY, January 27th.
Should any further service interruptions be expected, we will provide additional updates as received.nsnrow
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❄️ Weather Update – Rattan Creek Pool & Community Center Closure ❄️
Due to the incoming winter storm, the Rattan Creek Pool and Community Center will be closed on Saturday and Sunday, January 24–25.
If a neighborhood emergency occurs and the Community Center has power, we will do our best to open the facility as a warming and charging center for residents. Safety for our staff and community will guide this decision.
Any updates about reopening will be shared here on Facebook and through text notifications.
📱 Text “Rattan” to 84483 to receive alerts.
Please stay safe, stay warm, and look out for one another, neighbors 💙
— Premier Recreation Management Services
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WINTER WEATHER PSA
As a reminder - Please remember to:
1. Locate your water shut off valve in case of emergency need. Typically it is near your water meter box in a 6 inch plastic lid. If weather conditions are icy we may not be able to get to you quickly. Knowing where the water valve is located and how to use it is crucial. Our emergency line is 512-246-1400.
2. Insulate exterior spigots- use towels to cover expose pipes or purchase the Styrofoam insulation
3. Winterize unheated areas. Special attention should be made to insulating pipes in garages
4. Turn off irrigation and drain the irrigation system
5. Drip interior faucets that have pipes along exterior walls of your home. Open sink cabinets to help expose the pipes under your sinks to heat. Don't forget to keep an eye on toilet water lines
6. If you are leaving town we recommend you shut off water before leaving and ensure your home's heat is at least 65 degrees.
7. When/If you leave your residence while ice is still on the ground and in trees, please traverse walkways and roads with extreme caution - as both black ice and falling tree limbs are highly likely during this weather event.
8. Don't forget the plants and pets!
Stay safe and stay warm!
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Important Dates
Issues, Questions, Comments?
Any specific issues, questions or comments should be directed to Makenzi Scales, the General Manager, at Crossroads Utility Services.
Address all mail to:
North Austin M.U.D. #1
c/o Crossroads Utility Services, LLC
2601 Forest Creek Drive
Round Rock, TX 78665-1232
Phone: (512) 246-1400
Fax: (512) 246-1900
Send an email:
