Water/ Wastewater
Establish Service
North Austin MUD No. 1 is a wholesale water and wastewater customer of the City of Austin.
New service must be established through Crossroads Utility Services. To establish service, sign and return the water/wastewater application.
Crossroads Utility Services
2601 Forest Creek Drive
Round Rock, TX 78665-1232
Phone: (512) 246-1400
Fax: (512) 246-1900
Pay My Bill
Water, Wastewater, and Trash
Monthly Charges
Monthly Charge Breakdown
Water, Wastewater, and Trash Collection Services
Printable Copy of the Full Service Rate Order:
Notice about Online Payments
Important Policy Information
Water Conservation
Tips, Tools, and the District's Water Plan
Lead and Copper Inventory
2024 Lead & Copper Survey
Wastewater Averaging
Wastewater Averaging Dates
November 11 – February 8
The District’s Rate Order states that bills for sewer service shall be computed:
If a residential customer does not have a history of water usage during the preceding December, January and February billing periods, the customer’s monthly sewer bill shall be calculated based upon:
- Winter months are used to calculate the sewer averaging because historically customers use less water this time of year.
- If the averaging months are unusually warm, and the majority of residents use larger than normal amounts of water the Board may elect to drop the highest month’s usage.
- Any resident filling a pool during the averaging months will be allowed to subtract the water used from the usage of the month the water was used. Requests for this must be made in writing to:
- Any resident with a houseline leak during the averaging months may request a reduction in sewer usage. This also must be in writing and have documentation as to the leak and work accomplished to repair the problem.
- Winter months are not the time to attempt to establish new lawns. Grass will not grow well, and the water used will not automatically be deducted from the sewer average.
- All requests for sewer average reductions will be reviewed before the March billing period.
Andrew Hunt
North Austin Municipal Utility
District No. 1
2601 Forest Creek Drive
Round Rock, TX 78665-1232
What is Stormwater Management?
Delinquent Account Policy
Delinquent Account Policy
Accounts will be handled in the following manner:
- Bills are mailed out to residents around the 1st of the month.
- Payments are due back into Crossroads Utility Services Company offices by the 20th of the month.
- Pursuant to the District’s Rate Order, “if a bill remains delinquent for 15 days water service shall be discontinued.”
- If a resident’s water service is administratively disconnected for non-payment, his/her deposit must be established at the maximum amount required by the current rate order as set forth by the District’s Board of Directors.
Water service does not physically have to be disconnected. If payment is not in the District’s office on the date as set forth in the delinquent letter, the service is “administratively” disconnected.