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North Austin MUD No. 1

We provide water, sewage, drainage, and waste services within the MUD boundaries.

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Home > Services > Water/ Wastewater

Establish Service

Monthly Charges

Wastewater Averaging

Delinquent Account Policy

Water/ Wastewater

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Establish Service

North Austin MUD No. 1 is a wholesale water and wastewater customer of the City of Austin.

New service must be established through Crossroads Utility Services. To establish service, sign and return the water/wastewater application.

Crossroads Utility Services

2601 Forest Creek Drive
Round Rock, TX 78665-1232


Phone: (512) 246-1400
Fax: (512) 246-1900

View Application

Pay My Bill | Water, Wastewater, and Trash

See My Bill

Monthly Charges

Monthly Charge Breakdown

Water, Wastewater, and Trash Collection Services

In-District Residential In-District Commercial
Usage Fee Charge per Unit $37.00
  • First 1,000 gallons of water
  • First 1,000 gallons wastewater
  • Once per week trash collection
$16.00
  • First 1,000 gallons of water
Wastewater Usage Charge per Connection Included
  • included in $35 fee above
$16.00
Water Gallonage Charge $4.65
  • per 1,000 gallons over the first 1,000 gallons
$6.75
  • per 1,000 gallons over the first 1,000 gallons
Wastewater Gallonage Charge $6.40
  • per 1,000 gallons over the first 1,000 gallons
$8.50
  • per 1,000 gallons over the first 1,000 gallons

Printable Copy of the Full Service Rate Order:

See Full Service Rate Order

Notice About Online Payments | Important Policy Information

Read Our Policy

Water Conservation | Tips, Tools, and the District’s Water Plan

Be Informed

Wastewater Averaging

Wastewater Averaging Dates

November 12 – February 14

The District’s Rate Order states that bills for sewer service shall be computed:

If a residential customer does not have a history of water usage during the preceding December, January and February billing periods, the customer’s monthly sewer bill shall be calculated based upon:

  • Winter months are used to calculate the sewer averaging because historically customers use less water this time of year.
  • If the averaging months are unusually warm, and the majority of residents use larger than normal amounts of water the Board may elect to drop the highest month’s usage.
  • Any resident filling a pool during the averaging months will be allowed to subtract the water used from the usage of the month the water was used. Requests for this must be made in writing to:

Andrew Hunt

North Austin Municipal Utility
District No. 1

2601 Forest Creek Drive
Round Rock, TX 78665-1232

  • Any resident with a houseline leak during the averaging months may request a reduction in sewer usage. This also must be in writing and have documentation as to the leak and work accomplished to repair the problem.
  • Winter months are not the time to attempt to establish new lawns. Grass will not grow well, and the water used will not automatically be deducted from the sewer average.
  • All requests for sewer average reductions will be reviewed before the March billing period.
2021 Water Quality Report

What is Stormwater Management?

Learn How We Combat Pollution

Delinquent Account Policy

Delinquent Account Policy

Accounts will be handled in the following manner:

  1. Bills are mailed out to residents around the 1st of the month.
  2. Payments are due back into Crossroads Utility Services Company offices by the 20th of the month.
  3. Pursuant to the District’s Rate Order, “if a bill remains delinquent for 15 days water service shall be discontinued.”
  1. If a resident’s water service is administratively disconnected for non-payment, his/her deposit must be established at the maximum amount required by the current rate order as set forth by the District’s Board of Directors.

Water service does not physically have to be disconnected. If payment is not in the District’s office on the date as set forth in the delinquent letter, the service is “administratively” disconnected.

Please be aware that this procedure is different from in the past in that it does not allow delinquent bills to be in arrears for 2 months.

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See All the Latest News

Upcoming Events


  • Board of Directors Meeting

    Repeats every third Monday of the month Board of Directors meeting that examines all invoices and ex...

  • Board of Directors Meeting

    Repeats every third Monday of the month Board of Directors meeting that examines all invoices and ex...

  • Board of Directors Meeting

    Repeats every third Monday of the month Board of Directors meeting that examines all invoices and ex...

See All Upcoming Events

Board Meeting Minutes

  • May 17th agenda (5.17.23)
  • May 15th agenda (5.15.23)
  • April 19th agenda (4.19.23)
  • April 17th agenda (4.17.23)

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Board Meeting Agendas

  • May 17th agenda (5.17.23)
  • May 15th agenda (5.15.23)
  • April 19th agenda (4.19.23)
  • April 17th agenda (4.17.23)

Resources

  • Board Meeting Minutes
  • Notice to Proceed (NTP)
  • Tax Info
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